[HCM] Phá Đảo Sài Thành Theo Chất Cực Riêng Tại Amazing Glocal Camp 2020 (Cấp Certificate)

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<html><body>Trong c&#7843; th&#7901;i gian &#273;i l&agrave;m ch&iacute;nh th&#7913;c c&#7911;a m&igrave;nh, th&igrave; c&oacute; 3 kinh nghi&#7879;m hay b&agrave;i h&#7885;c m&agrave; m&igrave;nh t&acirc;m &#273;&#7855;c v&agrave; v&#7851;n hay d&ugrave;ng khi gi&#7843;i quy&#7871;t c&ocirc;ng vi&#7879;c. 2 b&agrave;i h&#7885;c &#273;&#7847;u ti&ecirc;n &#273;&#7871;n v&#7899;i m&igrave;nh r&#7845;t s&#7899;m. N&oacute; &#273;&#7871;n l&uacute;c m&igrave;nh &#273;ang l&agrave;m nh&acirc;n vi&ecirc;n m&#7899;i cho Accenture. B&agrave;i h&#7885;c th&#7913; ba th&igrave; &#273;&#7871;n khi m&igrave;nh l&agrave;m cho Grab &#273;&#432;&#7907;c 6 th&aacute;ng."RAISE ISSUE EARLY, AND IT IS OUR ISSUE. RAISE ISSUE LATE, THEN IT IS YOUR ISSUE"B&agrave;i h&#7885;c n&agrave;y &#273;&#432;&#7907;c s&#7871;p &#273;&#7847;u ti&ecirc;n c&#7911;a m&igrave;nh t&#7841;i Accenture n&oacute;i cho m&igrave;nh, khi m&igrave;nh v&agrave;o l&agrave;m vi&#7879;c ng&agrave;y &#273;&#7847;u ti&ecirc;n cho d&#7921; &aacute;n c&#7911;a c&#7893;. N&oacute; c&oacute; ngh&#297;a l&agrave; khi b&#7841;n g&#7863;p m&#7897;t v&#7845;n &#273;&#7873; trong c&ocirc;ng vi&#7879;c, ph&#7843;i b&aacute;o c&aacute;o cho m&#7885;i ng&#432;&#7901;i bi&#7871;t. N&#7871;u b&aacute;o c&aacute;o s&#7899;m, th&igrave; v&#7845;n &#273;&#7873; n&agrave;y l&agrave; c&#7911;a chung, m&#7885;i ng&#432;&#7901;i ph&#7843;i c&ugrave;ng nhau gi&#7843;i quy&#7871;t. N&#7871;u &#273;&#7875; ng&acirc;m l&acirc;u, b&aacute;o c&aacute;o tr&#7877;, th&igrave; v&#7845;n &#273;&#7873; n&agrave;y gi&#7901; thu&#7897;c c&#7911;a ri&ecirc;ng b&#7841;n, c&oacute; h&#7853;u qu&#7843; g&igrave; th&igrave; b&#7841;n ph&#7843;i ch&#7883;u tr&aacute;ch nhi&#7879;m.Ch&uacute;ng ta s&#7869; lu&ocirc;n g&#7863;p v&#7845;n &#273;&#7873; trong c&ocirc;ng vi&#7879;c. &#272;&#7889;i v&#7899;i ng&agrave;nh System Consulting (t&#432; v&#7845;n h&#7879; th&#7889;ng) th&igrave; n&oacute; c&oacute; th&#7875; l&agrave; bug, s&#7855;p tr&#7877; deadline, kh&aacute;ch h&agrave;ng ch&#432;a ch&#7889;t t&iacute;nh n&#259;ng, t&iacute;nh n&#259;ng c&oacute; v&#7845;n &#273;&#7873; v&#7873; thi&#7871;t k&#7871; etc.. khi ph&aacute;t hi&#7879;n ra, ch&uacute;ng ta s&#7869; &#273;&ocirc;i khi c&oacute; xu h&#432;&#7899;ng suy ngh&#297; l&agrave; ch&uacute;ng ta c&oacute; th&#7875; gi&#7843;i quy&#7871;t &#273;&#432;&#7907;c, v&agrave; t&#7921; m&igrave;nh &ocirc;m v&#7845;n &#273;&#7873; n&agrave;y.&#272;i&#7873;u n&agrave;y c&oacute; nhi&#7873;u t&aacute;c h&#7841;i, &#273;&#7863;c bi&#7879;t l&agrave; cho nh&#7919;ng b&#7841;n m&#7899;i &#273;i l&agrave;m, ch&#432;a c&oacute; kinh nghi&#7879;m. Th&#7913; nh&#7845;t, b&#7841;n kh&ocirc;ng c&oacute; kinh nghi&#7879;m n&ecirc;n s&#7869; &#273;&aacute;nh gi&aacute; m&#7913;c &#273;&#7897; nghi&ecirc;m tr&#7885;ng c&#7911;a v&#7845;n &#273;&#7873; sai. Th&#7913; hai, b&#7841;n ch&#432;a &#273;&#7911; ki&#7871;n th&#7913;c &#273;&#7875; &#273;&#432;a ra gi&#7843;i ph&aacute;p, v&agrave; gi&#7843;i ph&aacute;p c&#7911;a b&#7841;n c&oacute; kh&#7843; n&#259;ng sai r&#7845;t cao. Th&#7913; ba, v&#7845;n &#273;&#7873; b&#7841;n &#273;ang g&#7863;p ph&#7843;i c&oacute; th&#7875; g&acirc;y &#7843;nh h&#432;&#7903;ng &#273;&#7871;n ng&#432;&#7901;i kh&aacute;c, m&agrave; h&#7885; ch&#432;a bi&#7871;t &#273;i&#7873;u n&agrave;y, c&#7847;n cho h&#7885; th&#7901;i gian &#273;&#7875; &#273;&aacute;nh gi&aacute;.Vi&#7879;c b&aacute;o c&aacute;o v&#7845;n &#273;&#7873; l&agrave; t&#7889;i quan tr&#7885;ng &#273;&#7875; b&#7841;n c&oacute; th&#7875; nh&#7853;n &#273;&#432;&#7907;c s&#7921; h&#7895; tr&#7907; t&#7915; s&#7871;p v&agrave; &#273;&#7891;ng nghi&#7879;p, c&#361;ng nh&#432; th&ocirc;ng b&aacute;o cho c&aacute;c b&ecirc;n li&ecirc;n quan bi&#7871;t m&agrave; &#273;&aacute;nh gi&aacute; t&igrave;nh h&igrave;nh. &#272;&#7915;ng ngh&#297; vi&#7879;c b&aacute;o c&aacute;o m&#7897;t v&#7845;n &#273;&#7873; l&agrave; y&#7871;u &#273;u&#7889;i, hay ph&#7843;n &aacute;nh x&#7845;u &#273;&#7871;n performance c&#7911;a b&#7841;n.Chuy&#7879;n n&agrave;y th&#432;&#7901;ng hay x&#7843;y ra &#273;&#7889;i v&#7899;i nh&#7919;ng nh&acirc;n vi&ecirc;n &#273;ang l&agrave;m vi&#7879;c qu&aacute; nhi&#7873;u. H&#7885; &ocirc;m vi&#7879;c, v&agrave; c&#7843;m th&#7845;y &#273;u&#7889;i s&#7913;c. Nh&#432;ng h&#7885; kh&ocirc;ng &#273;&#432;a v&#7845;n &#273;&#7873; n&agrave;y ra &#273;&#7875; th&#7843;o lu&#7853;n v&#7899;i s&#7871;p m&igrave;nh, v&agrave; ch&#7881; &#273;&#7907;i khi &#273;u&#7889;i &#273;&#7871;n m&#7913;c kh&ocirc;ng ch&#7883;u n&#7893;i r&#7891;i m&#7899;i bung. Th&#7871; th&igrave; v&#7845;n &#273;&#7873; n&agrave;y c&oacute; ph&#7843;i l&agrave; do s&#7871;p b&#7841;n kh&ocirc;ng quan t&acirc;m, hay b&#7841;n b&aacute;o c&aacute;o v&#7845;n &#273;&#7873; qu&aacute; tr&#7877;? Vi&#7879;c b&aacute;o c&aacute;o v&#7845;n d&#7873; th&#7875; hi&#7879;n b&#7841;n kh&ocirc;ng qu&aacute; t&#7921; tin v&agrave;o kh&#7843; n&#259;ng c&#7911;a m&igrave;nh, v&agrave; bi&#7871;t t&igrave;m ki&#7871;m s&#7921; gi&uacute;p &#273;&#7905; h&#7907;p l&yacute; v&agrave; c&#361;ng cho ng&#432;&#7901;i kh&aacute;c c&#417; h&#7897;i gi&#7843;i quy&#7871;t v&#7845;n &#273;&#7873; c&#7911;a b&#7841;n."COME TO ME WITH A SOLUTION, NOT A PROBLEM"Sau khi l&agrave;m vi&#7879;c cho team &#273;&#7847;u ti&ecirc;n &#273;&#432;&#7907;c v&agrave;i th&aacute;ng th&igrave; m&igrave;nh chuy&#7875;n sang m&#7897;t team kh&aacute;c l&agrave;m tr&#7907; l&yacute; cho m&#7897;t ch&uacute; Senior Manager. C&oacute; m&#7897;t ng&agrave;y m&igrave;nh &#273;ang ng&#7891;i l&agrave;m plan chung v&#7899;i ch&uacute; v&agrave; c&oacute; m&#7897;t anh Consultant b&#432;&#7899;c v&agrave;o. &#7842;nh n&oacute;i v&#7899;i ch&uacute; &ldquo;C&oacute; issue abcd&hellip;c&#7847;n gi&#7843;i quy&#7871;t&rdquo;. Ch&uacute; quay qua lanh l&ugrave;ng b&#7843;o &ldquo;You are a consultant, come to me with a solution, not a problem.&rdquo; (Ch&uacute; th&iacute;ch: Trong c&aacute;ch t&#7893; ch&#7913;c c&#7911;a Accenture, Analyst l&agrave; th&#7845;p nh&#7845;t (i.e m&igrave;nh l&uacute;c &#273;&oacute;), sau &#273;&oacute; l&agrave; Consultant, nh&#7919;ng ng&#432;&#7901;i &#273;&atilde; l&agrave;m vi&#7879;c &#273;&#432;&#7907;c 2-3 n&#259;m, Manager l&agrave;m vi&#7879;c t&#7915; 3-6 n&#259;m, Senior th&igrave; 6-9 n&#259;m). Sau &#273;&oacute; quay qua l&agrave;m plan ti&#7871;p v&#7899;i m&igrave;nh, kh&ocirc;ng th&egrave;m quan t&acirc;m anh kia &#273;ang &#273;&#7913;ng &#273;&oacute;.Ch&uacute; &#273;&oacute; mu&#7889;n m&#7897;t khi m&igrave;nh c&oacute; ki&#7871;n th&#7913;c kinh nghi&#7879;m nhi&#7873;u h&#417;n r&#7891;i, th&igrave; khi g&#7863;p v&#7845;n &#273;&#7873;, c&#7847;n ph&#7843;i chu&#7849;n b&#7883; s&#7861;n lu&ocirc;n gi&#7843;i ph&aacute;p, m&agrave; th&#432;&#7901;ng l&agrave; ph&#7843;i 2-3 l&#7921;a ch&#7885;n. Sau &#273;&oacute; khi v&agrave;o g&#7863;p ch&uacute;, th&igrave; th&ocirc;ng b&aacute;o l&agrave; c&oacute; v&#7845;n &#273;&#7873; abcd, ch&uacute;ng ta c&oacute; th&#7875; gi&#7843;i quy&#7871;t b&#7857;ng c&aacute;ch n&agrave;y, s&#7869; c&oacute; nh&#7919;ng l&#7907;i &#273;i&#7875;m n&agrave;y, v&agrave; h&#7841;i ch&#7895; n&agrave;y. Ho&#7863;c c&aacute;ch n&agrave;y, c&oacute; l&#7907;i &#273;i&#7875;m nh&#432; th&#7871; n&agrave;y nh&#432;ng h&#7841;i ch&#7895; kia. Sau &#273;&oacute;, ch&uacute; s&#7869; gi&uacute;p m&igrave;nh ch&#7885;n gi&#7843;i ph&aacute;p &#273;&#7891;ng th&#7901;i h&#432;&#7899;ng d&#7851;n t&#7841;i sao gi&#7843;i ph&aacute;p &#273;&oacute; &#273;&#432;&#7907;c ch&#7885;n.B&agrave;i h&#7885;c n&agrave;y &#273;&#432;&#7907;c m&igrave;nh &aacute;p d&#7909;ng ngay lu&ocirc;n t&#7915; &#273;&oacute;, trong m&#7895;i c&ocirc;ng vi&#7879;c m&igrave;nh l&agrave;m. Tr&#432;&#7899;c khi g&#7863;p s&#7871;p, m&igrave;nh &#273;&atilde; chu&#7849;n b&#7883; trong &#273;&#7847;u c&aacute;c h&#432;&#7899;ng gi&#7843;i ph&aacute;p r&#7891;i. Ban &#273;&#7847;u n&oacute; sai nhi&#7873;u h&#417;n &#273;&uacute;ng, nh&#432;ng chuy&#7879;n sai &#273;&uacute;ng kh&ocirc;ng ph&#7843;i l&agrave; v&#7845;n &#273;&#7873; &#7903; &#273;&acirc;y. B&#7841;n &#273;&atilde; chu&#7849;n b&#7883;, v&agrave; s&#7871;p c&#7911;a b&#7841;n s&#7869; c&#7843;m k&iacute;ch b&#7841;n v&igrave; chuy&#7879;n &#273;&oacute;. B&#7841;n &#273;ang ngh&#297; gi&ugrave;m cho s&#7871;p, v&agrave; cho c&ocirc;ng ty. C&agrave;ng suy ngh&#297; nhi&#7873;u v&#7873; gi&#7843;i ph&aacute;p, &#273;&#7847;u &oacute;c c&#7911;a b&#7841;n c&agrave;ng s&#7855;c b&eacute;n h&#417;n, v&agrave; gi&#7843;i ph&aacute;p b&#7841;n &#273;&#432;a ra s&#7869; ng&agrave;y c&agrave;ng ch&iacute;nh x&aacute;c.V&#7844;N &#272;&#7872; C&#7910;A B&#7840;N C&Oacute; TH&#7874; KH&Ocirc;NG PH&#7842;I L&Agrave; V&#7844;N &#272;&#7872; QUAN TR&#7884;NG NH&#7844;TL&uacute;c v&agrave;o l&agrave;m Grab, m&igrave;nh th&#7845;y Grab c&oacute; r&#7845;t nhi&#7873;u v&#7845;n &#273;&#7873;, v&#7873; s&#7843;n ph&#7849;m, v&#7873; quy tr&igrave;nh, v&#7873; t&#7893; ch&#7913;c. M&igrave;nh raise r&#7845;t nhi&#7873;u issue v&agrave; &#273;&#432;a ra r&#7845;t nhi&#7873;u gi&#7843;i ph&aacute;p cho c&aacute;c v&#7845;n &#273;&#7873;. Tuy nhi&ecirc;n, c&aacute;c &#273;&#7873; xu&#7845;t c&#7911;a m&igrave;nh b&#7883; reject r&#7845;t nhi&#7873;u. C&oacute; m&#7897;t giai &#273;o&#7841;n m&igrave;nh c&#7843;m th&#7845;y m&ocirc;i tr&#432;&#7901;ng l&agrave;m vi&#7879;c t&#7841;i Grab kh&ocirc;ng t&#7889;t.Tuy nhi&ecirc;n, m&igrave;nh c&oacute; c&#417; h&#7897;i tham d&#7921; m&#7897;t cu&#7897;c h&#7885;p c&oacute; c&aacute;c Country manager c&#7911;a c&aacute;c n&#432;&#7899;c h&#7885;p, c&ugrave;ng v&#7899;i co-founders, v&agrave; nhi&#7873;u heads kh&aacute;c. Trong cu&#7897;c h&#7885;p &#273;&oacute;, m&igrave;nh ch&#7881; l&#7855;ng nghe, ch&#7913; c&#361;ng kh&ocirc;ng c&oacute; c&#417; h&#7897;i n&oacute;i. C&oacute; r&#7845;t nhi&#7873;u v&#7845;n &#273;&#7873; &#273;&#432;&#7907;c &#273;em ra b&agrave;n lu&#7853;n, t&#7915; vi&#7879;c li&ecirc;n quan &#273;&#7871;n ch&iacute;nh s&aacute;ch c&#7911;a c&aacute;c ch&iacute;nh ph&#7911; v&#7899;i vi&#7879;c &#273;&#7863;t xe qua app, &#273;&#7871;n c&aacute;c b&#432;&#7899;c ph&aacute;t tri&#7875;n l&acirc;u d&agrave;i, r&#7891;i k&#7871; ho&#7841;ch t&#7915; nh&agrave; &#273;&#7847;u t&#432;.Sau cu&#7897;c h&#7885;p &#273;&oacute;, m&igrave;nh m&#7899;i nh&#7853;n ra. Kh&ocirc;ng ph&#7843;i m&#7885;i ng&#432;&#7901;i kh&ocirc;ng bi&#7871;t t&#7899;i c&aacute;c v&#7845;n &#273;&#7873; m&igrave;nh n&ecirc;u ra, v&agrave; c&#361;ng kh&ocirc;ng ph&#7843;i h&#7885; kh&ocirc;ng mu&#7889;n tri&#7875;n khai c&aacute;c gi&#7843;i ph&aacute;p &#273;&#7875; x&#7917; l&yacute; v&#7845;n &#273;&#7873;. Ch&#7881; l&agrave; c&oacute; qu&aacute; nhi&#7873;u v&#7845;n &#273;&#7873; quan tr&#7885;ng h&#417;n v&#7845;n &#273;&#7873; m&igrave;nh &#273;ang c&oacute;.Ch&uacute;ng ta r&#7845;t hay b&#7883; d&iacute;nh ph&#7843;i &#273;i&#7873;u n&agrave;y. Ch&uacute;ng ta ngh&#297; v&#7845;n &#273;&#7873; c&#7911;a ch&iacute;nh m&igrave;nh l&agrave; quan tr&#7885;ng nh&#7845;t, v&agrave; n&oacute; ph&#7843;i &#273;&#432;&#7907;c gi&#7843;i quy&#7871;t ngay. Nh&#432;ng trong m&#7897;t c&ocirc;ng ty l&#7899;n, lu&ocirc;n c&oacute; nhi&#7873;u v&#7845;n &#273;&#7873; c&#7847;n gi&#7843;i quy&#7871;t. N&#7871;u &#273;&#7873; xu&#7845;t c&#7911;a ch&uacute;ng ta ch&#432;a &#273;&#432;&#7907;c &#273;&aacute;p &#7913;ng, th&igrave; h&atilde;y th&#7917; t&igrave;m hi&#7875;u xem c&ocirc;ng ty &#273;ang g&#7863;p v&#7845;n &#273;&#7873; g&igrave; kh&aacute;c, quan tr&#7885;ng h&#417;n, v&agrave; h&atilde;y t&#7841;m g&aacute;c nh&#7919;ng v&#7845;n &#273;&#7873; m&igrave;nh c&oacute;, &#273;&#7875; suy ngh&#297; v&#7873; v&#7845;n &#273;&#7873; m&agrave; c&ocirc;ng ty &#273;ang cho l&agrave; quan tr&#7885;ng h&#417;n.Vi&#7879;c n&agrave;y s&#7869; gi&uacute;p ch&uacute;ng ta b&#7899;t c&oacute; suy ngh&#297; ti&ecirc;u c&#7921;c v&#7873; s&#7871;p, v&#7873; c&ocirc;ng ty. &Iacute;t ra n&oacute; gi&uacute;p m&igrave;nh c&#7843;m th&#7845;y th&ocirc;ng c&#7843;m h&#417;n cho co-founders c&#7911;a Grab. H&#7885; c&oacute; r&#7845;t nhi&#7873;u v&#7845;n &#273;&#7873; c&#7847;n gi&#7843;i quy&#7871;t, h&atilde;y gi&uacute;p h&#7885; gi&#7843;i quy&#7871;t v&#7845;n &#273;&#7873; m&agrave; h&#7885; &#273;ang c&#7843;m th&#7845;y c&#7847;n thi&#7871;t nh&#7845;t. Khi ch&uacute;ng ta gi&uacute;p c&ocirc;ng ty gi&#7843;i quy&#7871;t nh&#7919;ng v&#7845;n &#273;&#7873; quan tr&#7885;ng nh&#7845;t &#273;&#7889;i v&#7899;i c&ocirc;ng ty, th&igrave; gi&aacute; tr&#7883; c&#7911;a ch&uacute;ng ta c&#361;ng t&#259;ng l&ecirc;n r&#7845;t nhi&#7873;u l&#7847;n.H&atilde;y lu&ocirc;n nh&#7899;, Ch&uacute;ng ta &#273;&#432;&#7907;c m&#432;&#7899;n v&agrave;o l&agrave; &#273;&#7875; gi&uacute;p c&ocirc;ng ty gi&#7843;i quy&#7871;t v&#7845;n &#273;&#7873;, ch&#7913; kh&ocirc;ng ph&#7843;i &#273;&#7875; c&ocirc;ng ty ph&#7843;i gi&#7843;i quy&#7871;t c&aacute;c v&#7845;n &#273;&#7873; c&#7911;a ch&uacute;ng ta.Ngu&#7891;n: FB Long Hoang Nguyen</body></html>

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Trong cả thời gian đi làm chính thức của mình, thì có 3 kinh nghiệm hay bài học mà mình tâm đắc và vẫn hay dùng khi giải quyết công 

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