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10 CÂU TRÍCH DẪN TRUYỀN CẢM HỨNG DÀNH CHO NGƯỜI GHÉT CAY ĐẮNG NHỮNG CÂU TRÍCH DẪN TRUYỀN CẢM HỨNG ???

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<html><body>Khi g&#7863;p m&#7897;t v&#7845;n &#273;&#7873;, ch&uacute;ng ta th&#432;&#7901;ng ngh&#297; b&#7843;n th&acirc;n m&igrave;nh ph&#7843;i suy ngh&#297; nhi&#7873;u nh&#7845;t, ph&#7843;i n&oacute;i nhi&#7873;u nh&#7845;t, ph&#7843;i th&ocirc;ng minh nh&#7845;t, ph&#7843;i lu&ocirc;n t&igrave;m ra c&acirc;u tr&#7843; l&#7901;i th&igrave; m&#7899;i t&igrave;m ra h&#432;&#7899;ng gi&#7843;i quy&#7871;t.&nbsp;S&#7921; th&#7853;t kh&ocirc;ng ph&#7843;i v&#7853;y!&nbsp;&nbsp;Ngh&#7879; thu&#7853;t l&agrave; ch&uacute;ng ta bi&#7871;t c&aacute;ch &#273;&#7863;t c&acirc;u h&#7887;i hi&#7879;u qu&#7843; nh&#7845;t. K&#7871;t qu&#7843; l&agrave; ta kh&ocirc;ng nh&#7919;ng s&#7869; t&igrave;m ra c&acirc;u tr&#7843; l&#7901;i m&agrave; c&ograve;n gi&uacute;p cho &#273;&#7891;ng &#273;&#7897;i, kh&aacute;ch h&agrave;ng c&ugrave;ng t&igrave;m ra c&acirc;u tr&#7843; l&#7901;i h&#7907;p l&iacute; nh&#7845;t.&nbsp;C&aacute;c lo&#7841;i c&acirc;u h&#7887;i t&igrave;nh hu&#7889;ng:&nbsp;<ol><li style="text-align:justify;">C&Acirc;U H&#7886;I T&Igrave;M RA D&#7850;N CH&#7912;NG (Fact-finding questions):</li></ol>D&ugrave;ng &#273;&#7875; t&igrave;m ra d&#7919; li&#7879;u v&agrave; th&ocirc;ng tin. Ch&uacute;ng ta th&#432;&#7901;ng d&ugrave;ng who, what, when, where and how much.&ldquo;What kind of machine are you using?&rdquo; (C&aacute;c anh &#273;ang d&ugrave;ng lo&#7841;i m&aacute;y m&oacute;c n&agrave;o?)&nbsp;&nbsp;<ol><li style="text-align:justify;">C&Acirc;U H&#7886;I NH&#7852;N RA C&#7842;M X&Uacute;C (Feeling-finding questions):</li></ol>D&ugrave;ng t&#7915; feel v&agrave; think &#273;&#7875; h&#7887;i d&ograve; &yacute; ki&#7871;n, c&#7843;m x&uacute;c v&agrave; quan &#273;i&#7875;m c&#7911;a ng&#432;&#7901;i kh&aacute;c.&ldquo;How do you feel/think about the effectiveness/efficiency of the new machine?&rdquo; (Anh c&#7843;m th&#7845;y/ ngh&#297; th&#7871; n&agrave;o v&#7873; hi&#7879;u qu&#7843;/hi&#7879;u n&#259;ng c&#7911;a lo&#7841;i m&aacute;y m&#7899;i n&agrave;y?)&nbsp;&nbsp;<ol><li style="text-align:justify;">C&Acirc;U H&#7886;I &#272;&Agrave;O S&Acirc;U (Tell-me-more questions):</li></ol>D&ugrave;ng &#273;&#7875; &#273;&agrave;o s&acirc;u v&agrave; khuy&#7871;n kh&iacute;ch ng&#432;&#7901;i kh&aacute;c chia s&#7867; th&ecirc;m chi ti&#7871;t.&ldquo;Tell me more.&rdquo;&nbsp; (K&#7875; t&ocirc;i nghe th&ecirc;m &#273;i). &ldquo;Can you elaborate on that?&rdquo; (Anh c&oacute; th&#7875; cho bi&#7871;t th&ecirc;m chi ti&#7871;t?) &ldquo;Can you be more specific?&rdquo; (Anh c&oacute; th&#7875; c&#7909; th&#7875; h&#417;n kh&ocirc;ng?)&nbsp;&nbsp;<ol><li style="text-align:justify;">C&Acirc;U H&#7886;I T&#7888;T NH&#7844;T/ T&#7878; NH&#7844;T (Best/least questions):&nbsp;</li></ol>Gi&uacute;p ch&uacute;ng ta hi&#7875;u c&#417; h&#7897;i t&igrave;m n&#259;ng, v&agrave; c&#361;ng cho ch&uacute;ng ta hi&#7875;u th&ecirc;m nhu c&#7847;u v&agrave; mong &#273;&#7907;i c&#7911;a ng&#432;&#7901;i kh&aacute;c.&ldquo;What&rsquo;s the best thing about the new machine?&rdquo; (&#272;i&#7873;u tuy&#7879;t nh&#7853;t c&#7911;a c&aacute;i m&aacute;y m&#7899;i l&agrave; g&igrave;?) &ldquo;What&rsquo;s the worst thing about the new machine?&rdquo; (&#272;i&#7873;u t&#7879; nh&#7853;t c&#7911;a m&aacute;y m&#7899;i l&agrave; g&igrave;?)&nbsp;&nbsp;<ol><li style="text-align:justify;">C&Acirc;U H&#7886;I D&Ugrave;NG NG&#431;&#7900;I TH&#7912; BA (Third-party questions):</li></ol>Gi&uacute;p &#273;&#7873; c&#7853;p nh&#7919;ng t&igrave;nh hu&#7889;ng t&#7871; nh&#7883;, nh&#7919;ng &#273;i&#7873;u kh&ocirc;ng ti&#7879;n chia s&#7867; tr&#7921;c ti&#7871;p &ldquo;Some people find that the new machine is too complicated. Do you have the same concern?&rdquo; (V&agrave;i ng&#432;&#7901;i cho r&#7857;ng m&aacute;y m&#7899;i qu&aacute; ph&#7913;c t&#7841;p. Anh c&oacute; th&#7845;y v&#7853;y kh&ocirc;ng?)&nbsp;&nbsp;<ol><li style="text-align:justify;">C&Acirc;U H&#7886;I GI&#7842; D&#7908; (&ldquo;Magic wand&rdquo; questions):</li></ol>Gi&uacute;p v&#7913;t b&#7887; t&#7845;t c&#7843; nh&#7919;ng ch&#432;&#7899;ng ng&#7841;i trong t&acirc;m tr&iacute;, gi&uacute;p t&igrave;m hi&#7875;u &#432;&#7899;c mong th&#7853;t s&#7921; c&#7911;a ng&#432;&#7901;i kh&aacute;c, gi&uacute;p suy ngh&#297; v&#432;&#7907;t qua nh&#7919;ng gi&#7899;i h&#7841;n th&#7921;c t&#7841;i.&ldquo;If time and money were no obstacle, what kind of machine would you buy&rdquo; (N&#7871;u th&#7901;i gian v&agrave; ti&#7873;n kh&ocirc;ng l&agrave; v&#7845;n &#273;&#7873;, and s&#7869; mua lo&#7841;i m&aacute;y n&agrave;o?) &ldquo;If you were me, what would you do/ how would you handle it?&rdquo; (N&#7871;u anh l&agrave; t&ocirc;i, anh s&#7869; l&agrave;m g&igrave;/ anh s&#7869; x&#7917; l&yacute; ra sao?)&nbsp;&nbsp;<ol><li style="text-align:justify;">C&Acirc;U H&#7886;I &#272;&#7882;NH L&#431;&#7906;NG (Quantifying questions):</li></ol>Gi&uacute;p &#273;&#7883;nh l&#432;&#7907;ng v&agrave; c&#7909; th&#7875; h&oacute;a v&#7845;n &#273;&#7873;.&ldquo;On a scale of 1 to 5, how serious would you rate/think/say the situation is?&rdquo; (C&acirc;n &#273;o t&#7915; 1 &#273;&#7871;n 5, anh nh&#7853;n &#273;&#7883;nh/ &#273;&aacute;nh gi&aacute;/ph&aacute;t bi&#7875;u t&igrave;nh hu&#7889;ng tr&#7847;m tr&#7885;ng c&#7905; n&agrave;o?)&nbsp;&nbsp;(Ngu&#7891;n: T&aacute;c gi&#7843; Lan Bercu)&nbsp;____________&nbsp;&nbsp;AUTHOR: TH&#416; L&#7878; - YOUTHER. &nbsp;</body></html>

Quỳnh Phương Anh Đỗ

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Youth+

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